FAQ

See below for our most commonly asked questions. If you have a question that isn’t covered below, please email us at support@melonshack.com and we will gladly assist you.

Shipping Details:

Q. How does shipping work?
A. Melon Shack ships goods Worldwide and you can enjoy free insured shipping on every order.

Q. How much does shipping cost?
A. Our current promotion offers Free Worldwide Shipping. This offer will last until January 31st.

Q. What are your shipping times for U.S. and U.K.
A. Please allow 8-14 Business Days for order processing and shipping time due to high demand.

Q. What are your shipping times for the Rest of the World?
A. Please allow 10-16 Business Days for order processing/shipping due to high demand.

Q. How am I protected with shipping?
A. We offer the best buyer protection and customer satisfaction. Our shipping service is insured so if you have any problems, please contact us at support@melonshack.com.

Q.How do I track my order?
A. We will send you the respective tracking number once your order has been shipped. 

Orders

Q. What if I need help placing an order?
A. Please email us at support@melonshack.com with your questions/concerns and one of our awesome team members will get back to you within 24 hours.

Q. I need to change my order, how can I do this?
A. If you would like to make any changes, please let us know ASAP after ordering. Once your order has been processed, we cannot make any changes to the order.

Q. Do you have any promotion codes?
A. We regularly send promotion codes, discounts, and other offers to subscribers of our newsletter. See our home page to subscribe today.

Q. If I enter my email address will you sell my information?
A. We 100% do not (nor will we ever) sell our customers information of any type. Emails are strictly for follow-up, and to send our valued customers newsletters of our promotions and coupons for discounts.

Payments

Q. Is Melon Shack a safe website to order from?
A. Absolutely, we don’t keep any of your credit card information. It’s all processed either by PayPal or by our reputable third-party credit card processor, Shop Pay, who handles billions of dollars every year (your choice). Melon Shack uses the latest generation industry SSL encryptions to protect all of your details.

Q. What payment methods do you accept?
A. We accept Visa, MasterCard, Discover, American Express, JCP, Diners Club, and PayPal.

Q. What currencies do you accept?
A. We accept the following payments: U.S. Dollar, British Pound, Euro, Canadian Dollar, and Australian Dollar. You are able to adjust the currency in real time while shopping (top right-hand corner).

Returns

Q. What is your return policy?
A. We offer a 30 day (from the date of product receipt) return policy. You will be responsible for shipping costs for refunds. Please refer to the Refund Policy page for more information. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q. When will I get my money back?
A. We will process returns within 3-5 Business Days of product receipt.